Our hotel recognizes that protecting the privacy of our customers and their personal information (hereafter referred to collectively as “personal information”) is the basis of the business and the social responsibility. We promise to treat our customers’ personal information carefully and fairly set forth below. Please understand and agree the following policy.

Protecting Personal Information

Protecting the privacy of our customers and their personal information (hereafter referred to collectively as “personal information”) is the basis of the business. To maintain our responsibility, we will utilize the information as the following;

We observe Japan’s Private Information Protection Law and related laws and ordinances, the guidelines and policies determined by Japanese government, and we carefully handle personal information based upon commonly recognized practices of this matter.
We clearly establish establishes the stipulations pertaining to the handling of private information in the possession of our hotel and request to apply our stipulations to our business parters.
We obtain personal information after notifying the purpose of the use, and we handle personal information based on the purpose.
We take actions to maintain personal information in order to avoid any leak or loss of the information.
We accept the request of disclosure, change, deletion or suspension of use of personal information from the customer himself/ herself at the designated place and we try to satisfy our customer’s need.

Use of Personal Information

We use personal information provided by our customers for the following purposes. We will explain the reason and purpose before obtaining information in case there is any other purpose of its use.

To respond to customers’ inquiries.
To communicate customers in case we need to contact costomers.
To use the data of information to improve our internet services.
To improve our services and to provide better service to the customers.

Disclosure and Provision to the third parties

Except in the following cases, the Group does not provide or disclose customer personal information to third parties

In case that we have the consent of the customer.
In case that we need to disclose or provide the information which cannot recognize each individual such as statistical data.
In case we are requested to disclose or provide the information based on any law.
In case we disclose the information to our business partner with we reach the agreement of sensitive information in order to improve our service to our customers.

Disclosure

We will make sure the inquiry from the customer himself/ herself and disclose the information within the reasonable time and limit, if any customer requests to disclose his/her own information in our hotel possessed data.

Change, erase, etc.

We will make sure the inquiry from the customer himself/ herself and make changes, add or erase the information within the reasonable time and limit, if any customer requests to make changes, add or erase his/her own information in our hotel possessed data and we find any fact which is different from the reality.

Management of personal information

We try to maintain your personal information carefully in order to avoid any leak, misuse or manipulation.
We limit personal information to avoid any customer identification when we disclose the statistical data.

Inquiry about personal information

If you have any question about our personal information policy, please contact with our hotel.
E-mail: info@hotel-relaxia.com